Are you closed and how long for?
In line with the latest government requirements, for the first time in our 60-year history we have been instructed to close the doors to our family run holiday parks to all holiday customers from Monday 23 March 2020 until Thursday 16 April 2020, or as otherwise guided by the government.
We will be monitoring the situation regularly and as soon as it is deemed safe for us to re-open, we will be in contact to update you on this and very much look forward to welcoming you back.
What happens if I am due to come in holiday while you are closed?
If you were booked to stay with us between now and up until 16 April 2020, a member of our Reservations Team will be in touch shortly to confirm the next steps. But rest assured, we have made some unprecedented changes to our existing terms and conditions to provide you with the following options to give you both flexibility and peace of mind:
(a). Transfer your booking to later in the season for anytime after 15 June 2020 with NO admin fees (subject to availability. If the cost of your new holiday is greater, we will do everything in our power to find the best possible price for your new dates. There is no hurry to pay the remaining balance and all we ask is that it’s paid 6 weeks before arrival).
(b). Transfer your booking to a holiday credit: which can be used for any stay up until Thursday 29 April 2021 with NO admin fees. We haven’t yet opened bookings yet for 2021, but the money will be stored safely in your account ready for when we do. If you are transferring your booking to a like-for-like booking in 2021 (up to 29 April 2021), the price will be exactly the same as 2020.
Please note, this policy is in addition to our regular Cancellation Plan, which will continue to cover you for other eventualities as noted within our full Terms and Conditions. https://www.beverley-holidays.co.uk/terms
What if I was due to arrive after you re-open but don’t wish to travel?
This virus may be affecting daily life right now but let’s not allow it to affect the chance to make holiday memories in the future. At the moment, if you are due to arrive after 16 April 2020 and up until 15 June 2020, we ask that you bear with us as the situation is changing so rapidly and we are hopeful that we will be able to reopen. However, rest assured that you are now covered for the value of your holiday to be taken at another time in 2020, or up to 29 April 2021, should the following happen:
(a). A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 (proof needs to be supplied).
(b). The government enforce a policy which results in you being unable to arrive for your holiday.
You are important to us, and we very much value your custom, and so we are also waiving any admin fee for this at this time.
Sadly, we can’t cover you if:
(a). You decide not to arrive for your holiday. Please note, this policy is in addition to our regular Cancellation Plan, which will continue to cover for other eventualities as noted within our full Terms and Conditions. https://www.beverley-holidays.co.uk/terms.
Am I covered under the Cancellation Plan?
Of course – the Cancellation Plan covers the whole party up to the day before your holiday commences against cancellation due to: A. Redundancy or jury service; B. Accident, injury, illness or death of a member of the party or close relation; C. Pregnancy of a member of the party or close relation. If you took out our Cancellation Plan at the time of booking and can provide us with an appropriate authoritative document to confirm the reason for cancellation, you will be entitled to a refund, less the cost of the Cancellation Plan.
Please call us on 01803 843887 if you need to discuss documents which qualify, and make sure you let us know, in writing by email or post, at least 24 hours before arrival, that you would like to cancel your booking. We are sorry, but we cannot allow the cancellation plan to be added more than 24 hours after the booking has been confirmed with deposit and it cannot be added to amended bookings.
I booked my holiday through a booking agent so who do I need to speak to?
Please call through to the booking agent you used directly, as your booking will be bound by their T&Cs, which may be different to ours.
What is the best way to contact you during this time?
Understandably, we are experiencing large call volumes at present, and so in a bid to assist you with your queries, we will be managing communications in priority of your arrival date. Therefore, those who have booked to arrive before our proposed re-opening date of 17 April 2020 will be contacted in the first instance. You can also contact us via one of the following:
Email us on – [email protected]
Chat with us on LiveChat on www.beverley-holidays.co.uk
Call us on 01803 843887 between 10am-12pm weekdays only – but please note we are experiencing high volumes at present so please try the other channels or leave us a message and we’ll get back to you as soon as we can.
What can I do to help?
As a family run business, we understand more than most that we all need to pull together as we sail through the choppy waters of this situation. We thank you for your patience at this time as the Beverley Holidays Team work through this situation. We will ensure that all customer queries are responded to as urgently as possible, but hope that you will understand that we must respond to these enquiries in arrival date order so that those travelling sooner are fully aware of the situation and given every opportunity to ask questions.
What steps have you taken?
As a family run business, we pride ourselves on high cleaning standards and we take pride in our parks. In addition, we have put in place additional procedures for cleanliness for our team and visitors when visiting our holiday parks.
- Public areas across all our facilities have anti-bacterial hand sanitizers
- Our holiday park teams are receiving regular updates and updated procedures
- Guest notices have been placed in public areas
- Cleaning protocols have been increased in all public areas, accommodation and team areas.