COVID-19 Update - 12/05/20 10am
Important Message From The Jeavons Family
In line with the latest Government requirements, for the first time in our 60-year history we have been instructed to close the doors to our family run holiday parks to all holiday customers until otherwise guided by the Government.
This has been a heart-breaking time for all of us here at Beverley Holidays and has no doubt caused great disappointment to those of you who were booked to come and stay with us. However, we can all take comfort from the fact that such drastic measure are for the most worthy of causes to ensure the safety of the wider community and show solidarity to those working on the front line in the NHS.
Many of you will have holidayed with us over the years and we very much consider you part of our extended big Beverley family, and as such, we have come up with a number of solutions to give you both peace of mind and something to look forward to once the storm has passed – and it WILL pass. This virus may be affecting daily life right now but let’s not allow it to affect the chance to make holiday memories in the future.
Booked direct to arrive within the next 7 days…
We have made some unprecedented changes to our existing terms and conditions to provide you with the following options:
(a). Transfer your booking to later: in the season for any time on or after 4 July 2020 and within 12 months of your original arrival date with NO admin fees. You are able to book the same dates next year at the same price, with no extra cost. (Subject to availability. Price match for 2020 is for the same dates, subject to bank holiday changes. For other dates, if the cost of your new holiday is greater, we will do everything in our power to find the best possible price for your new dates. There is no hurry to pay the remaining balance as long as it’s paid 6 weeks before arrival).
(b). Transfer your booking to a holiday credit: which can be used for any stay within 12 months of your original arrival date with NO admin fees. You don’t have to confirm your dates immediately, but the credit will be there ready to be transferred as soon as you have some dates in mind, though this must be redeemed before 31 Dec 2020.
Booked direct to arrive in more than 7 days time and up until 3 July 2020…
If you are due to arrive in more than 7 days time and up until 3 July 2020, at the moment we would ask that you please bear with us, and rest assured that we will be contacting guests in priority of the closest arrival dates to take you through the next steps in relation to your stay. However, rest assured that you are covered for the value of your holiday to be taken at another time in 2020, or up to 12 months from your original date for the following:
(a). A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 (proof needs to be supplied).
(b). The Government enforce a policy which results in you being unable to arrive for your holiday.
You are important to us, and we very much value your custom, and so we are also waiving any admin fee for this at this time.
Sadly, we can’t cover you if:
(a). You decide not to arrive for your holiday.
The following terms will apply:
We will require notice, in writing, at least 72 hours before your arrival date. If you choose a future holiday date that is cheaper than your initial booking, no refund of the difference will be given. If you choose a future holiday date which is more expensive than your initial booking, we will find you the best available deal, and arrange with you payment of the upgrade price, providing this is settled in full before your arrival date 6 weeks prior to your check-in day. Please note, this policy is in addition to our regular Cancellation Plan, which will continue to cover for other eventualities as noted within our full Terms and Conditions. www.beverley-holidays.co.uk/terms
Please note, if you have booked through another agency or through the newspaper promotion, please contact us to discuss the options for your booking.
Contacting Us to Confirm Options:
We are experiencing large call volumes at present, and so in a bid to assist you with your queries, we will be managing communications in priority of your arrival date. Therefore, those who have booked to arrive within the next 7 days will be contacted in the first instance. You can also contact us via one of the following:
- Email us on – [email protected]
- Chat with us on LiveChat on www.beverley-holidays.co.uk
- Call us on 01803 843887 between 10am-12pm weekdays only – but please note we are experiencing high volumes at present so please try the other channels or leave us a message and we’ll get back to you as soon as we can.
We Are Here For You
As a family run business, we understand more than most the importance of sticking together during turbulent times. In a time of such uncertainty, the one thing you can count on is that the Jeavons Family and all at Beverley Holidays will do our best to assist you during this time. All we ask in return if you understanding and patience – together we will get through this and we can’t wait to welcome you on holiday – you certainly deserve an amazing one!
We would advise you to check the GOV.UK website for the most up-to-date information here.