Need a little help?
Are pitches hardstanding?
We have hardstanding electric pitches available, and all Service and Premier service pitches are hardstanding.
Related questions
Can I book more than one pitch?
Can I put my awning up?
Can I put up a pup tent or gazebo?
Coronavirus Booking Policy
Important Information – Updated 21 March 2020
Here at our family run Beverley Holidays, your health and safety is our number one priority, and in light of the most recent government announcement and ongoing concerns with all our safety, we have taken the incredibly difficult decision to close our doors to all holiday customers and all our facilities from Monday 23 March 2020 until Friday 17 April 2020, or as otherwise guided by the government.
This decision has not been taken lightly and we are being socially responsible by protecting our team and customers, and we would like to apologise sincerely to everyone for this disruption and we thank you for supporting us through this difficult time. We will endeavour to help you reschedule your holidays and look forward to welcoming all our guests back.
We will continue to update you and would like to reassure you that the Jeavons Family and Beverley Holidays Team are working collectively to sail the stormy waters we find ourselves in – never has the ‘one big family’ ethos among our team been more crucial.
We want your holiday experience with us to be exciting from start to finish, but we understand that the current situation regarding COVID-19 is unsettling and you may have questions regarding new and existing bookings with us.
Please be assured that we are closely monitoring the developing situation and following Government guidance to ensure you can enjoy the holiday you deserve. For those who have already booked direct with us, we have extended our existing terms and conditions in response to the Coronavirus outbreak, and we will be following the dates advised by the government.
For 2020 bookings arriving up until 16 April 2020, we would like to reassure you that you are now covered for the value of your holiday to be taken at another time in 2020.
For 2020 bookings arriving between 17 April and 15 June 2020, we would like to reassure you that you are now covered for the value of your holiday to be taken at another time in 2020 should the following happen:
(a). A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 (proof needs to be supplied).
(b). The government enforce a policy which results in you being unable to arrive for your holiday.
Sadly, we can’t cover you if:
(a). You self-isolate.
(b). You decide not to arrive for your holiday.
The following terms will apply:
a) We will require notice, in writing, at least 72 hours before your arrival date.
b) If you choose a future holiday date that is cheaper than your initial booking, no refund of the difference will be given.
c) If you choose a future holiday date which is more expensive than your initial booking, we will find you the best available deal, and arrange with you payment of the upgrade price, providing this is settled in full before your arrival date.
This policy is in addition to our regular Cancellation Plan, which will continue to cover for other eventualities as noted within our full Terms and Conditions. https://www.beverley-holidays.co.uk/terms
As a family run business, we are monitoring current advice and have put in place additional procedures for cleanliness for our team and customers when visiting our incredible holiday parks. We pride ourselves on high cleaning standards and in addition to this we have increased our cleaning schedule and also we have regular team briefing.
We would advise you to check the GOV.UK website for the most up-to-date information here.
Helpful Links:
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
https://www.nhs.uk/conditions/coronavirus-covid-19/
https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/
gov.uk/guidance/coronavirus-covid-19-information-for-the-public.
We hope this answers any questions you have, and reassures you that we have a number of measures in place for all our guests, owners and team members at this time. Our friendly Reservations Team are happy to help with any further booking or general enquiries you may have, please call us on 01803 843887 or email us on [email protected] and we’ll be happy to help.
We can’t wait to welcome you on holiday soon – you certainly deserve an amazing one!
(Coronavirus) Am I covered under the cancellation plan?
Of course –the cancellation plan covers the whole party up to the day before your holiday commences against cancellation due to: A. Redundancy or jury service; B. Accident, injury, illness or death of a member of the party or close relation; C. Pregnancy of a member of the party or close relation. If you took out our Cancellation Plan at the time of booking and can provide us with an appropriate authoritative document to confirm the reason for cancellation, you will be entitled to a refund, less the cost of the cancellation plan. Please call us on 01803 843887 if you need to discuss documents which qualify, and make sure you let us know, in writing by email or post, at least 24 hours before arrival, that you would like to cancel your booking. We are sorry, but we cannot allow the cancellation plan to be added more than 24 hours after the booking has been confirmed with deposit and it cannot be added to amended bookings.
(Coronavirus) Are you still open?
Here at our family run Beverley Holidays, your health and safety is our number one priority, and in light of the most recent government announcement we are sadly forced to temporarily close the park from Monday 23rd March – Friday 17 April until further notice.
We would like to apologise sincerely to everyone for this disruption. We will endeavour to help you reschedule your holidays and look forward to welcoming all our guests back.
At present, the following facilities will be available:
- Catch – Open Fri 20 Mar 2020 from 5-7pm, Sat 21 Mar midday-2pm & 5-7pm, Sun 22 Mar midday-2pm, and then planned we are open daily from Friday 17 April but with the hours of midday-2pm & 5-7pm for takeaways only.
- Reception – Open from 9am-5pm daily however these times may change following government guidelines. We ask you to follow strict social distancing.
(All other facilities such as The Starlight Bar, Oceans Bar, Jetty Restaurant, Bar and Terrace, Shop, Oasis Leisure Club, Arcade, Crazy Golf, Soft Play and Playground will remain closed until further notice.)
(Coronavirus) Are your holiday caravans and lodges close together?
No our holiday homes will be no closer than 5 metres to each other, meaning there is plenty of space between holiday homes to give you confidence that there is sufficient open space between you and your neighbour.
(Coronavirus) Can I transfer to 2021?
Currently, we can only allow a transfer of dates to 2020 due to not being open for 2021 bookings yet. Please be assured that our caravans are open until the end of October, and our lodges and touring pitches are open all year round. We know that during this unsettling time it may be difficult to firm up dates for later in the year, so if you need a bit more time to work on these, let us know and we can make a note on your file of the holiday cost to be transferred at a later date.
(Coronavirus) Due to COVID-19, if I don’t want to arrive for my holiday can I get a refund?
No you wont get a refund, but if your arrival date is before 16 June 2020 you can move your holiday to a future date in 2020 of the same value. You are important to us, and we very much value your custom, and so we are also waiving any admin fee for this at this time. We will require notice, in writing, at least 72 hours before your arrival date.
If you choose a future holiday date that is cheaper than your initial booking, no refund of the difference will be given. If you choose a future holiday date which is more expensive than your initial booking, we will find you the best available deal, and arrange with you payment of the upgrade price, providing this is settled in full before your arrival date 6 weeks prior to your check-in day.
I am arriving before 12 April 2020
You are our priority so please contact us should you have any queries regarding your booking and rest reassured of the measures we are continually putting in place.
I am arriving between 12 April and 15 June 2020
We kindly ask you to refrain from contacting us at this time and our Reservations Team will be reaching out to you as soon as possible in arrival date order and will update you in due course.
I am arriving on or after 16 June 2020
Understandably, our phone lines, emails and live chat are all very busy and we kindly ask that you do not contact us at the moment so we can prioritise any questions from those with holiday booking in the early weeks. If you’re not sure about paying your balance, we would ask that you please continue with this payment, safe in the knowledge that there are procedures in place if the situation continues.
(Coronavirus) I booked my holiday through a booking agent so who do I need to speak to?
Please call through to the booking agent you used directly, as your booking will be bound by their T&Cs, which may be different to ours.
(Coronavirus) What can I do to help?
As a family run business, we understand more than most that we all need to pull together as we sail through the choppy waters of this situation. We thank you for your patience at this time as the Beverley Holidays team work through this situation. We will ensure that all customer queries are responded to as urgently as possible, but hope that you will understand that we must respond to these enquiries in arrival date order so that those travelling sooner are fully aware of the situation and given every opportunity to ask questions. You can contact the team by telephone on 01803 843887, via our Live Chat on our website, or by emailing [email protected]
We also ask that you do not arrive if you, or a close family relative, experience any symptoms before you arrive on our incredible holiday parks and that you contact us immediately for further information. If you are staying on park and feel unwell, please return to your accommodation, contact 111 and then contact us for further information.
Whilst on park, we also politely request that you help us in our efforts of increased cleanliness and practice sensible and considerate hygiene whilst on our parks. There is a great link for best handwashing here: https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/
(Coronavirus) What happens if the situation hasn’t changed later in the year?
We are all receiving the same information from the government and taking things day by day. It’s difficult for anyone to predict at the moment what will happen as we work through this, but we remain hopeful that things will start to improve sooner rather than later. Should there still be disruption to holiday bookings later in the year, we will of course be reviewing our policies and keeping customers updated to any changes as they occur.
(Coronavirus) What if I don’t want to come for my holiday?
We understand that this is an unsettling and unprecedented time for everyone so we have made a temporary amendment to our terms and conditions to waive our usual admin fee for booking amendments because youy are important to you. If you, or a close family relative is diagnosed with COVID-19 or advised to self isolate, or the government enforce a policy which restricts your ability to arrive, we will honour the total monies paid on your booking towards a future holiday during 2020.
The following terms will apply:
We will require notice, in writing, at least 72 hours before your arrival date.
If you choose a future holiday date that is cheaper than your initial booking, no refund of the difference will be given. If you choose a future holiday date which is more expensive than your initial booking, we will find you the best available deal, and arrange with you payment of the upgrade price, providing this is settled in full before your arrival date 6 weeks prior to your check-in day.
Please note, this policy is in addition to our regular Cancellation Plan, which will continue to cover for other eventualities as noted within our full Terms and Conditions. https://www.beverley-holidays.co.uk/terms
(Coronavirus) What if you are forced to close?
If we are forced to close by a government policy, or cannot offer your holiday for your dates, we will contact you as soon as possible to advise you of this. You will still be able to transfer your holiday to alternative dates in 2020 and we will work with you to find suitable dates. The above terms will continue to apply in addition to our standard terms and conditions.
(Coronavirus) What should I do if I feel unwell on the park?
If you are staying with us and feel unwell, we recommend you return to your accommodation and follow NHS advice by checking the GOV.UK website for information. If you can’t find the information you need, call 111 to talk to a medical professional who can provide guidance in regard to any health concerns. If they advise that you should self-isolate or need medical attention, please immediately call our reception on 01803 843887 and we will assist you further.
(Coronavirus) What steps have you taken?
As a family run business, we pride ourselves on high cleaning standards and we take pride in our parks. In addition, we have put in place additional procedures for cleanliness for our team and visitors when visiting our holiday parks.
- Public areas across all our facilities have anti-bacterial hand sanitizers
- Our holiday park teams are receiving regular updates and updated procedures
- Guest notices have been placed in public areas
- Cleaning protocols have been increased in all public areas, accommodation and team areas.
Helpful Links:
Are pets allowed?
Dogs are welcome on Beverley Holidays for touring, camping, selected caravans and lodges. Dog surcharges apply. Maximum of 2 dogs per accommodation. Dogs are welcome in certain areas of Beverley Bay including the bar area of Oceans Bar as well as the adjoining outside seating area, excluding the lower level by the pool and also in the Catch Takeaway on Beverley Park. Dogs are not permitted around the poolside or other park buildings on Beverley Bay.
Dogs are also welcome in the main car park, courtyard area and Reception only on Beverley Park. Dogs must be kept on a short lead under strict control, can only be exercised in the specified area and owners are responsible for cleaning up after their dogs. Dogs are not to be left unattended at any time and noise must be kept to a minimum.
We reserve the right to ask the owner of any dog which causes a nuisance or threat to remove it immediately. We cannot accept any breeds listed under the Dangerous Dogs Act and the breed must be agreed before being allowed onto our holiday parks. Support and assistance dogs must wear their recognisable jacket at all times and the relevant paperwork must be presented on arrival.
Are there irons and ironing boards in the caravans?
No. Irons and ironing boards can however be found in the Laundrettes.
Are there irons and ironing boards in the lodges?
Yes. All lodges come with an iron and ironing board. A laundrette facility is also available on Beverley View.
Can I book more than one pitch?
We ask that all pitches are booked under the name of the person or persons staying on the pitch. If booking more than one pitch, please provide individual names and addresses. We do not accept group bookings.
Can I hire a travel cot or highchair?
Travel cots and highchairs are available for hire from Reception at an extra cost, subject to availability, and must be booked in advance. Bed linen for cots is not provided.
Can I put my awning up?
An awning can be put up on the majority of our pitches for an additional nightly charge. Please ask our Reservations Team about prices.
Can I put up a pup tent or gazebo?
Pup tents and gazebos are allowed on the majority of our pitches for an additional nightly charge. Pup tents are for storage only. Please ask our Reservations Team about prices.
Can I request a caravan?
A £10 supplement applies when requesting a specific caravan, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price.
Can I request a particular lodge?
A £10 supplement applies when requesting a specific lodge, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price.
Can I request a pitch number?
A £10 supplement applies when requesting a specific pitch, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price.
Can we have a barbecue?
Barbecues are permitted, but we ask you not to place them directly onto the ground, decking or picnic benches. Please dispose of them responsibly.
Can we have an early check in?
If you arrive on site earlier than your check-in time, we can give you your entertainment and swimming passes so you can use the facilities until it is time for you to go to your accommodation.
Do I need to bring towels?
If you are staying in the Premier or Platinum Hot Tub Lodges, towels are included. Towels are not supplied with the Comfort Lodges, but can be hired from Reception.
Do I need to bring towels?
Depending on your choice of accommodation you may need to bring towels. Towels are provided in our Platinum and Platinum Hot Tub Caravans. If towels are not provided in your caravan they can be hired from Reception. Tea towels are also not provided in any accommodation.
Do any of the caravans have sea views?
Some caravans at Beverley Park do, but we are unable to guarantee sea views.
Do any of the pitches have sea views?
Some pitches at Beverley Park do have sea views, but this cannot be guaranteed.
Do you have WiFi?
Yes, WiFi is available on site and is free in all our main bar areas. WiFi is complementary if staying in all lodges. For all other areas, prepaid cards are available online from ClubWiFI clicking here. However, signal is not guaranteed and we recommend all guests check their signal before purchasing.
Do you have wheelchair friendly units?
Yes. Both Beverley Park and Beverley Bay have wheelchair friendly units with access ramps, and a dedicated parking space right outside.
Do you take tents?
We accept tents on camping and standard electric pitches. When booking we will need to know the approximate size of your tent to ensure we put you on an appropriate pitch.
Does it come with patio furniture?
All lodges have an outside deck with table and chairs. Barbecues are permitted, but these must not be placed directly onto the ground or decking and must be disposed of responsibly.
How do I report lost property?
Contact us on 01803 843887 to report any lost property. Charges apply for returning lost property. Please notify us as soon as possible. Lost property is kept for a short period, after which it is given to charity.
How do we get there?
Beverley Park, Bay and View
By car (from North)
From the end of the M5 at Exeter, take the A380 towards Torquay, into the heart of the English Riviera and follow the signs to Paignton/Brixham. Continue along the A380/A3022 towards Brixham, going straight over the next 3 roundabouts, and past a number of traffic lights. At the set of traffic lights with the Premier Inn on your right, turn immediately left into Goodrington Road. Beverley Park is on your right.
By car (from South)
From the A38, take the A385/A381 through Totnes towards Paignton. Turn right at the A3022 Brixham Road, towards Brixham. Continue through a number of traffic lights, and at the set of traffic lights with the Premier Inn on your right, turn immediately left into Goodrington Road. Beverley Park is on your right.
By train
The nearest train station is Paignton Station, a 10-minute taxi ride or bus.
By bus
From Paignton Bus Station, take the No 23 bus to Davies Avenue. Turn right out of Davies Avenue onto Goodrington Road. Beverley Park is on your right..
Downloadable instructions on how to get here can be found on the ‘Our Location’ page.
How far away is the swimming pool and other facilities from the lodges?
Guests staying on Beverley View are welcome to use the facilities located on nearby Beverley Park and Beverley Bay. These are a short walk from the lodges via an accessible pathway.
How old do I have to be to book a holiday, and do you accept single sex parties?
As a family park we regret that, except in some circumstances, bookings cannot be accepted from single sex parties or groups under the age of 21.
I have a 25ft caravan, will I fit on your site?
The maximum unit size we can accommodate is 28ft/8.5m. However you will be required to stay on a Premium Service pitch. Please let us know the size to ensure we allocate a suitable pitch.
I'm booking a pitch for a tent/tourer, do you need to know the size of it?
Yes. As all our pitches are different shapes and sizes, if you can let us know the approximate size of your tent or tourer at the time of booking it will help us to allocate you the correct size pitch.
Is all the cooking equipment included and will there be a microwave?
Yes. All caravans come with pots, pans, utensils, cutlery etc. All caravans also a have fridge, oven, hob and microwave.
Is linen included with the lodges?
Yes, linen is included. All beds are made for you prior to your arrival.
Is swimming time limited?
During busy times, length of stay may be restricted. An adults only session is available every morning and evening. Opening times are displayed on site, but are subject to change.
Is the site accessible for all, and can wheelchairs be hired?
Yes. We have wheelchair friendly units at Beverley Park and Beverley Bay and the clubroom and restaurants are wheelchair accessible. A disabled shower and toilet facility is also available. The Red Cross provide a hire service for wheelchairs, mobility scooters and medical equipment. Contact them on 0845 331 3331 with your holiday dates and location to arrange delivery.
Is there a 24 hour service?
Reception is open throughout the day from 8:30am. Our Evening Customer Service Team are on duty throughout the night, and can be contacted on 01803 661928.
Is there a cash point on site?
A cash point is located in Reception on Beverley Park, however this cashpoint may not accept some non-UK debit cards, and does charge for cash withdrawals.
Is there an additional charge for water and electric?
No. There is no additional charge for water and electric.
Is there parking next to the caravans?
It depends on the area. Not all caravans have parking directly outside, but there is ample parking nearby. If you have a special requirement, please let us know and we will do our best to accommodate your needs.
Is there parking next to the lodges?
Not all lodges have parking directly outside, but there is ample parking throughout Beverley View.
Is there public transport available from the park?
Yes. Bus services are available just outside all of our parks. Please visit Reception for timetables for these services. We can also recommend taxi companies.
Is there somewhere to plug my hair straighteners in?
Yes. Power sockets are available in the amenity blocks.
My friends live in the area, can they visit us?
Friends and family are more than welcome to visit you in your accommodation, and they can also dine in our Jetty Lounge, Bar & Terrace and The Catch Takeaway, plus we also offer a Dip & Dine package with further information on our ‘Day Visitor’ section of our website.
What are the arrival and departure times?
Touring and camping pitches are available from 12pm on the day of arrival. All accommodation and pitches must be vacated by 10am on the day of departure.
What day do holidays start, and how many nights can I stay?
Our arrival days are Friday, Saturday and Monday. You can stay for a short break (Monday to Friday or Friday to Monday) or for a full week commencing on the stated arrival days. The maximum stay is 3 weeks.
What day do holidays start, and how many nights can I stay?
Our arrival days are Friday, Saturday and Monday. You can stay for a short break (Monday to Friday or Friday to Monday) or for a full week commencing on the stated arrival days. The maximum stay is 3 weeks.
What do I need to check in?
Please bring a copy of your confirmation with you when you check in at Reception. This is normally emailed or posted to you shortly after booking your holiday with us. If you forget to bring a copy of your confirmation, don’t worry, we can also find your booking by your surname or postcode.
What happens if we arrive very late?
Our central check in for all 3 of our parks is at Beverley Park Reception and is open throughout the day from approximately 8:30am. If you arrive outside of Reception hours, please make your way to our Evening Customer Service Team situated at the Beverley Park Gate who are on duty throughout the night, and can be contacted on 01803 843887.
What is the difference between Service and Premier Service pitches?
Both Service and Premier service pitches are hardstanding, with water, drainage and electric. Premier pitches are slightly larger.
What is the smoking policy on the parks and in the holiday accommodation?
We operate a no smoking policy throughout all our accommodation and facility buildings as well as around our outdoor swimming pools.
What time can I arrive?
If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booked direct with Bevelrey Holidays, we aim to have our lodges available from 2pm. All accommodation must be vacated by 10am on the day of departure.
What time can I arrive?
If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booking through Beverley Holidays, we aim to have our caravans available for check in from 3pm. All accommodation must be vacated by 10am on the day of departure.
What time can we check in?
If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booked through Beverley Holidays, we aim to have our caravans available for check in from 3pm and our lodges available from 2pm. Touring and camping pitches are available from 12pm on the day of arrival. All accommodation and pitches must be vacated by 10am on the day of departure.
What times are our facilities open?
For a full breakdown of our facility opening times, click here.
What type and length of cable do I need?
A mains 16-amp, 15-metre outdoor electric cable is required for Standard, Service, Premier Service and Seasonal pitches. A 10-metre water hose and waste pipe is required for Service and Premier Service pitches. These are available from all good camping shops.
When are the parks open?
Beverley Park
2019:
All Caravans: 26 Mar to 2 Nov 2019
Touring & Camping: Open all year round
Beverley Bay
2019:
Caravans:26 Mar to 2 Nov 2019
Beverley View
2019:
Lodges: Open all year round
Please check the facilities section of the website for individual opening dates.
Beverley View Lodges, Beverley Park Touring and the Oasis Centre are open all year round.
When will my hot tub be ready to use?
Our Hot Tubs will be heated up and at full temperature by the morning after your arrival date. Perfect for those who want to catch the sunrise as you relax in our bubbling Hot Tub.
Where can I park my car?
Touring and camping pitches include space for one vehicle, although this may not be the case if you have a very large tent / tourer. Please use main parking area for second cars, boats and trailers, which may incur a small parking fee.
Where do we check in?
Check in is at Beverley Park Reception if you are staying at Beverley Bay, Beverley View or Beverley Park. Our park address is: Beverley Park, Goodrington Road, Paignton, Devon TQ4 7JE
Which activities are included?
Swimming and entertainment passes are included when booked direct with Beverley Holidays. There is a small fee for some other activities such as crazy golf. Facilities on Beverley Holidays are available to all no matter which of the three parks you stay on, although exclusions apply for those holidaying with dogs.
Will I be next to my friends or relatives?
If requested, we will do our best to ensure you are next to or as near as possible to your friends and relatives.
Will there be heating in the caravan?
Yes. Some caravans have electric panel heating, as well as an electric fire in the living room, and some are also central heated. Please ask our Reservations Team for further details.
Or browse our frequently asked questions by topic
General
Arriving At Our Parks
Facilities & Activities
Holiday Caravans
Lodges
Touring & Camping
Are pitches hardstanding?
We have hardstanding electric pitches available, and all Service and Premier service pitches are hardstanding.
Coronavirus Booking Policy
Important Information – Updated 21 March 2020
Here at our family run Beverley Holidays, your health and safety is our number one priority, and in light of the most recent government announcement and ongoing concerns with all our safety, we have taken the incredibly difficult decision to close our doors to all holiday customers and all our facilities from Monday 23 March 2020 until Friday 17 April 2020, or as otherwise guided by the government.
This decision has not been taken lightly and we are being socially responsible by protecting our team and customers, and we would like to apologise sincerely to everyone for this disruption and we thank you for supporting us through this difficult time. We will endeavour to help you reschedule your holidays and look forward to welcoming all our guests back.
We will continue to update you and would like to reassure you that the Jeavons Family and Beverley Holidays Team are working collectively to sail the stormy waters we find ourselves in – never has the ‘one big family’ ethos among our team been more crucial.
We want your holiday experience with us to be exciting from start to finish, but we understand that the current situation regarding COVID-19 is unsettling and you may have questions regarding new and existing bookings with us.
Please be assured that we are closely monitoring the developing situation and following Government guidance to ensure you can enjoy the holiday you deserve. For those who have already booked direct with us, we have extended our existing terms and conditions in response to the Coronavirus outbreak, and we will be following the dates advised by the government.
For 2020 bookings arriving up until 16 April 2020, we would like to reassure you that you are now covered for the value of your holiday to be taken at another time in 2020.
For 2020 bookings arriving between 17 April and 15 June 2020, we would like to reassure you that you are now covered for the value of your holiday to be taken at another time in 2020 should the following happen:
(a). A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 (proof needs to be supplied).
(b). The government enforce a policy which results in you being unable to arrive for your holiday.
Sadly, we can’t cover you if:
(a). You self-isolate.
(b). You decide not to arrive for your holiday.
The following terms will apply:
a) We will require notice, in writing, at least 72 hours before your arrival date.
b) If you choose a future holiday date that is cheaper than your initial booking, no refund of the difference will be given.
c) If you choose a future holiday date which is more expensive than your initial booking, we will find you the best available deal, and arrange with you payment of the upgrade price, providing this is settled in full before your arrival date.
This policy is in addition to our regular Cancellation Plan, which will continue to cover for other eventualities as noted within our full Terms and Conditions. https://www.beverley-holidays.co.uk/terms
As a family run business, we are monitoring current advice and have put in place additional procedures for cleanliness for our team and customers when visiting our incredible holiday parks. We pride ourselves on high cleaning standards and in addition to this we have increased our cleaning schedule and also we have regular team briefing.
We would advise you to check the GOV.UK website for the most up-to-date information here.
Helpful Links:
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
https://www.nhs.uk/conditions/coronavirus-covid-19/
https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/
gov.uk/guidance/coronavirus-covid-19-information-for-the-public.
We hope this answers any questions you have, and reassures you that we have a number of measures in place for all our guests, owners and team members at this time. Our friendly Reservations Team are happy to help with any further booking or general enquiries you may have, please call us on 01803 843887 or email us on [email protected] and we’ll be happy to help.
We can’t wait to welcome you on holiday soon – you certainly deserve an amazing one!
(Coronavirus) Am I covered under the cancellation plan?
Of course –the cancellation plan covers the whole party up to the day before your holiday commences against cancellation due to: A. Redundancy or jury service; B. Accident, injury, illness or death of a member of the party or close relation; C. Pregnancy of a member of the party or close relation. If you took out our Cancellation Plan at the time of booking and can provide us with an appropriate authoritative document to confirm the reason for cancellation, you will be entitled to a refund, less the cost of the cancellation plan. Please call us on 01803 843887 if you need to discuss documents which qualify, and make sure you let us know, in writing by email or post, at least 24 hours before arrival, that you would like to cancel your booking. We are sorry, but we cannot allow the cancellation plan to be added more than 24 hours after the booking has been confirmed with deposit and it cannot be added to amended bookings.
(Coronavirus) Are you still open?
Here at our family run Beverley Holidays, your health and safety is our number one priority, and in light of the most recent government announcement we are sadly forced to temporarily close the park from Monday 23rd March – Friday 17 April until further notice.
We would like to apologise sincerely to everyone for this disruption. We will endeavour to help you reschedule your holidays and look forward to welcoming all our guests back.
At present, the following facilities will be available:
- Catch – Open Fri 20 Mar 2020 from 5-7pm, Sat 21 Mar midday-2pm & 5-7pm, Sun 22 Mar midday-2pm, and then planned we are open daily from Friday 17 April but with the hours of midday-2pm & 5-7pm for takeaways only.
- Reception – Open from 9am-5pm daily however these times may change following government guidelines. We ask you to follow strict social distancing.
(All other facilities such as The Starlight Bar, Oceans Bar, Jetty Restaurant, Bar and Terrace, Shop, Oasis Leisure Club, Arcade, Crazy Golf, Soft Play and Playground will remain closed until further notice.)
(Coronavirus) Are your holiday caravans and lodges close together?
No our holiday homes will be no closer than 5 metres to each other, meaning there is plenty of space between holiday homes to give you confidence that there is sufficient open space between you and your neighbour.
(Coronavirus) Can I transfer to 2021?
Currently, we can only allow a transfer of dates to 2020 due to not being open for 2021 bookings yet. Please be assured that our caravans are open until the end of October, and our lodges and touring pitches are open all year round. We know that during this unsettling time it may be difficult to firm up dates for later in the year, so if you need a bit more time to work on these, let us know and we can make a note on your file of the holiday cost to be transferred at a later date.
(Coronavirus) Due to COVID-19, if I don’t want to arrive for my holiday can I get a refund?
No you wont get a refund, but if your arrival date is before 16 June 2020 you can move your holiday to a future date in 2020 of the same value. You are important to us, and we very much value your custom, and so we are also waiving any admin fee for this at this time. We will require notice, in writing, at least 72 hours before your arrival date.
If you choose a future holiday date that is cheaper than your initial booking, no refund of the difference will be given. If you choose a future holiday date which is more expensive than your initial booking, we will find you the best available deal, and arrange with you payment of the upgrade price, providing this is settled in full before your arrival date 6 weeks prior to your check-in day.
I am arriving before 12 April 2020
You are our priority so please contact us should you have any queries regarding your booking and rest reassured of the measures we are continually putting in place.
I am arriving between 12 April and 15 June 2020
We kindly ask you to refrain from contacting us at this time and our Reservations Team will be reaching out to you as soon as possible in arrival date order and will update you in due course.
I am arriving on or after 16 June 2020
Understandably, our phone lines, emails and live chat are all very busy and we kindly ask that you do not contact us at the moment so we can prioritise any questions from those with holiday booking in the early weeks. If you’re not sure about paying your balance, we would ask that you please continue with this payment, safe in the knowledge that there are procedures in place if the situation continues.
(Coronavirus) I booked my holiday through a booking agent so who do I need to speak to?
Please call through to the booking agent you used directly, as your booking will be bound by their T&Cs, which may be different to ours.
(Coronavirus) What can I do to help?
As a family run business, we understand more than most that we all need to pull together as we sail through the choppy waters of this situation. We thank you for your patience at this time as the Beverley Holidays team work through this situation. We will ensure that all customer queries are responded to as urgently as possible, but hope that you will understand that we must respond to these enquiries in arrival date order so that those travelling sooner are fully aware of the situation and given every opportunity to ask questions. You can contact the team by telephone on 01803 843887, via our Live Chat on our website, or by emailing [email protected]
We also ask that you do not arrive if you, or a close family relative, experience any symptoms before you arrive on our incredible holiday parks and that you contact us immediately for further information. If you are staying on park and feel unwell, please return to your accommodation, contact 111 and then contact us for further information.
Whilst on park, we also politely request that you help us in our efforts of increased cleanliness and practice sensible and considerate hygiene whilst on our parks. There is a great link for best handwashing here: https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/
(Coronavirus) What happens if the situation hasn’t changed later in the year?
We are all receiving the same information from the government and taking things day by day. It’s difficult for anyone to predict at the moment what will happen as we work through this, but we remain hopeful that things will start to improve sooner rather than later. Should there still be disruption to holiday bookings later in the year, we will of course be reviewing our policies and keeping customers updated to any changes as they occur.
(Coronavirus) What if I don’t want to come for my holiday?
We understand that this is an unsettling and unprecedented time for everyone so we have made a temporary amendment to our terms and conditions to waive our usual admin fee for booking amendments because youy are important to you. If you, or a close family relative is diagnosed with COVID-19 or advised to self isolate, or the government enforce a policy which restricts your ability to arrive, we will honour the total monies paid on your booking towards a future holiday during 2020.
The following terms will apply:
We will require notice, in writing, at least 72 hours before your arrival date.
If you choose a future holiday date that is cheaper than your initial booking, no refund of the difference will be given. If you choose a future holiday date which is more expensive than your initial booking, we will find you the best available deal, and arrange with you payment of the upgrade price, providing this is settled in full before your arrival date 6 weeks prior to your check-in day.
Please note, this policy is in addition to our regular Cancellation Plan, which will continue to cover for other eventualities as noted within our full Terms and Conditions. https://www.beverley-holidays.co.uk/terms
(Coronavirus) What if you are forced to close?
If we are forced to close by a government policy, or cannot offer your holiday for your dates, we will contact you as soon as possible to advise you of this. You will still be able to transfer your holiday to alternative dates in 2020 and we will work with you to find suitable dates. The above terms will continue to apply in addition to our standard terms and conditions.
(Coronavirus) What should I do if I feel unwell on the park?
If you are staying with us and feel unwell, we recommend you return to your accommodation and follow NHS advice by checking the GOV.UK website for information. If you can’t find the information you need, call 111 to talk to a medical professional who can provide guidance in regard to any health concerns. If they advise that you should self-isolate or need medical attention, please immediately call our reception on 01803 843887 and we will assist you further.
(Coronavirus) What steps have you taken?
As a family run business, we pride ourselves on high cleaning standards and we take pride in our parks. In addition, we have put in place additional procedures for cleanliness for our team and visitors when visiting our holiday parks.
- Public areas across all our facilities have anti-bacterial hand sanitizers
- Our holiday park teams are receiving regular updates and updated procedures
- Guest notices have been placed in public areas
- Cleaning protocols have been increased in all public areas, accommodation and team areas.
Helpful Links:
Are pets allowed?
Dogs are welcome on Beverley Holidays for touring, camping, selected caravans and lodges. Dog surcharges apply. Maximum of 2 dogs per accommodation. Dogs are welcome in certain areas of Beverley Bay including the bar area of Oceans Bar as well as the adjoining outside seating area, excluding the lower level by the pool and also in the Catch Takeaway on Beverley Park. Dogs are not permitted around the poolside or other park buildings on Beverley Bay.
Dogs are also welcome in the main car park, courtyard area and Reception only on Beverley Park. Dogs must be kept on a short lead under strict control, can only be exercised in the specified area and owners are responsible for cleaning up after their dogs. Dogs are not to be left unattended at any time and noise must be kept to a minimum.
We reserve the right to ask the owner of any dog which causes a nuisance or threat to remove it immediately. We cannot accept any breeds listed under the Dangerous Dogs Act and the breed must be agreed before being allowed onto our holiday parks. Support and assistance dogs must wear their recognisable jacket at all times and the relevant paperwork must be presented on arrival.
Are there hair dryers?
Yes. Free hair dryers are available in the amenity blocks.
Are there irons and ironing boards in the caravans?
No. Irons and ironing boards can however be found in the Laundrettes.
Are there irons and ironing boards in the lodges?
Yes. All lodges come with an iron and ironing board. A laundrette facility is also available on Beverley View.
Can I book more than one pitch?
We ask that all pitches are booked under the name of the person or persons staying on the pitch. If booking more than one pitch, please provide individual names and addresses. We do not accept group bookings.
Can I hire a travel cot or highchair?
Travel cots and highchairs are available for hire from Reception at an extra cost, subject to availability, and must be booked in advance. Bed linen for cots is not provided.
Can I put my awning up?
An awning can be put up on the majority of our pitches for an additional nightly charge. Please ask our Reservations Team about prices.
Can I put up a pup tent or gazebo?
Pup tents and gazebos are allowed on the majority of our pitches for an additional nightly charge. Pup tents are for storage only. Please ask our Reservations Team about prices.
Can I request a caravan?
A £10 supplement applies when requesting a specific caravan, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price.
Can I request a particular lodge?
A £10 supplement applies when requesting a specific lodge, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price.
Can I request a pitch number?
A £10 supplement applies when requesting a specific pitch, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price.
Can we have a barbecue?
Barbecues are permitted, but we ask you not to place them directly onto the ground, decking or picnic benches. Please dispose of them responsibly.
Can we have an early check in?
If you arrive on site earlier than your check-in time, we can give you your entertainment and swimming passes so you can use the facilities until it is time for you to go to your accommodation.
Do I need to bring towels?
If you are staying in the Premier or Platinum Hot Tub Lodges, towels are included. Towels are not supplied with the Comfort Lodges, but can be hired from Reception.
Do I need to bring towels?
Depending on your choice of accommodation you may need to bring towels. Towels are provided in our Platinum and Platinum Hot Tub Caravans. If towels are not provided in your caravan they can be hired from Reception. Tea towels are also not provided in any accommodation.
Do any of the caravans have sea views?
Some caravans at Beverley Park do, but we are unable to guarantee sea views.
Do any of the pitches have sea views?
Some pitches at Beverley Park do have sea views, but this cannot be guaranteed.
Do you have WiFi?
Yes, WiFi is available on site and is free in all our main bar areas. WiFi is complementary if staying in all lodges. For all other areas, prepaid cards are available online from ClubWiFI clicking here. However, signal is not guaranteed and we recommend all guests check their signal before purchasing.
Do you have wheelchair friendly units?
Yes. Both Beverley Park and Beverley Bay have wheelchair friendly units with access ramps, and a dedicated parking space right outside.
Do you take tents?
We accept tents on camping and standard electric pitches. When booking we will need to know the approximate size of your tent to ensure we put you on an appropriate pitch.
Does it come with patio furniture?
All lodges have an outside deck with table and chairs. Barbecues are permitted, but these must not be placed directly onto the ground or decking and must be disposed of responsibly.
How do I report lost property?
Contact us on 01803 843887 to report any lost property. Charges apply for returning lost property. Please notify us as soon as possible. Lost property is kept for a short period, after which it is given to charity.
How do we get there?
Beverley Park, Bay and View
By car (from North)
From the end of the M5 at Exeter, take the A380 towards Torquay, into the heart of the English Riviera and follow the signs to Paignton/Brixham. Continue along the A380/A3022 towards Brixham, going straight over the next 3 roundabouts, and past a number of traffic lights. At the set of traffic lights with the Premier Inn on your right, turn immediately left into Goodrington Road. Beverley Park is on your right.
By car (from South)
From the A38, take the A385/A381 through Totnes towards Paignton. Turn right at the A3022 Brixham Road, towards Brixham. Continue through a number of traffic lights, and at the set of traffic lights with the Premier Inn on your right, turn immediately left into Goodrington Road. Beverley Park is on your right.
By train
The nearest train station is Paignton Station, a 10-minute taxi ride or bus.
By bus
From Paignton Bus Station, take the No 23 bus to Davies Avenue. Turn right out of Davies Avenue onto Goodrington Road. Beverley Park is on your right..
Downloadable instructions on how to get here can be found on the ‘Our Location’ page.
How far away is the swimming pool and other facilities from the lodges?
Guests staying on Beverley View are welcome to use the facilities located on nearby Beverley Park and Beverley Bay. These are a short walk from the lodges via an accessible pathway.
How many people can I have staying on my pitch?
We allow a maximum of 6 people per pitch.
How old do I have to be to book a holiday, and do you accept single sex parties?
As a family park we regret that, except in some circumstances, bookings cannot be accepted from single sex parties or groups under the age of 21.
I have a 25ft caravan, will I fit on your site?
The maximum unit size we can accommodate is 28ft/8.5m. However you will be required to stay on a Premium Service pitch. Please let us know the size to ensure we allocate a suitable pitch.
I'm booking a pitch for a tent/tourer, do you need to know the size of it?
Yes. As all our pitches are different shapes and sizes, if you can let us know the approximate size of your tent or tourer at the time of booking it will help us to allocate you the correct size pitch.
Is all the cooking equipment included and will there be a microwave?
Yes. All caravans come with pots, pans, utensils, cutlery etc. All caravans also a have fridge, oven, hob and microwave.
Is linen included with the lodges?
Yes, linen is included. All beds are made for you prior to your arrival.
Is swimming time limited?
During busy times, length of stay may be restricted. An adults only session is available every morning and evening. Opening times are displayed on site, but are subject to change.
Is the site accessible for all, and can wheelchairs be hired?
Yes. We have wheelchair friendly units at Beverley Park and Beverley Bay and the clubroom and restaurants are wheelchair accessible. A disabled shower and toilet facility is also available. The Red Cross provide a hire service for wheelchairs, mobility scooters and medical equipment. Contact them on 0845 331 3331 with your holiday dates and location to arrange delivery.
Is there a 24 hour service?
Reception is open throughout the day from 8:30am. Our Evening Customer Service Team are on duty throughout the night, and can be contacted on 01803 661928.
Is there a cash point on site?
A cash point is located in Reception on Beverley Park, however this cashpoint may not accept some non-UK debit cards, and does charge for cash withdrawals.
Is there an additional charge for water and electric?
No. There is no additional charge for water and electric.
Is there parking next to the caravans?
It depends on the area. Not all caravans have parking directly outside, but there is ample parking nearby. If you have a special requirement, please let us know and we will do our best to accommodate your needs.
Is there parking next to the lodges?
Not all lodges have parking directly outside, but there is ample parking throughout Beverley View.
Is there public transport available from the park?
Yes. Bus services are available just outside all of our parks. Please visit Reception for timetables for these services. We can also recommend taxi companies.
Is there somewhere to plug my hair straighteners in?
Yes. Power sockets are available in the amenity blocks.
My friends live in the area, can they visit us?
Friends and family are more than welcome to visit you in your accommodation, and they can also dine in our Jetty Lounge, Bar & Terrace and The Catch Takeaway, plus we also offer a Dip & Dine package with further information on our ‘Day Visitor’ section of our website.
What are the arrival and departure times?
Touring and camping pitches are available from 12pm on the day of arrival. All accommodation and pitches must be vacated by 10am on the day of departure.
What day do holidays start, and how many nights can I stay?
Our arrival days are Friday, Saturday and Monday. You can stay for a short break (Monday to Friday or Friday to Monday) or for a full week commencing on the stated arrival days. The maximum stay is 3 weeks.
What day do holidays start, and how many nights can I stay?
Our arrival days are Friday, Saturday and Monday. You can stay for a short break (Monday to Friday or Friday to Monday) or for a full week commencing on the stated arrival days. The maximum stay is 3 weeks.
What do I need to check in?
Please bring a copy of your confirmation with you when you check in at Reception. This is normally emailed or posted to you shortly after booking your holiday with us. If you forget to bring a copy of your confirmation, don’t worry, we can also find your booking by your surname or postcode.
What happens if we arrive very late?
Our central check in for all 3 of our parks is at Beverley Park Reception and is open throughout the day from approximately 8:30am. If you arrive outside of Reception hours, please make your way to our Evening Customer Service Team situated at the Beverley Park Gate who are on duty throughout the night, and can be contacted on 01803 843887.
What is the difference between Service and Premier Service pitches?
Both Service and Premier service pitches are hardstanding, with water, drainage and electric. Premier pitches are slightly larger.
What is the smoking policy on the parks and in the holiday accommodation?
We operate a no smoking policy throughout all our accommodation and facility buildings as well as around our outdoor swimming pools.
What time can I arrive?
If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booked direct with Bevelrey Holidays, we aim to have our lodges available from 2pm. All accommodation must be vacated by 10am on the day of departure.
What time can I arrive?
If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booking through Beverley Holidays, we aim to have our caravans available for check in from 3pm. All accommodation must be vacated by 10am on the day of departure.
What time can we check in?
If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booked through Beverley Holidays, we aim to have our caravans available for check in from 3pm and our lodges available from 2pm. Touring and camping pitches are available from 12pm on the day of arrival. All accommodation and pitches must be vacated by 10am on the day of departure.
What times are our facilities open?
For a full breakdown of our facility opening times, click here.
What type and length of cable do I need?
A mains 16-amp, 15-metre outdoor electric cable is required for Standard, Service, Premier Service and Seasonal pitches. A 10-metre water hose and waste pipe is required for Service and Premier Service pitches. These are available from all good camping shops.
When are the parks open?
Beverley Park
2019:
All Caravans: 26 Mar to 2 Nov 2019
Touring & Camping: Open all year round
Beverley Bay
2019:
Caravans:26 Mar to 2 Nov 2019
Beverley View
2019:
Lodges: Open all year round
Please check the facilities section of the website for individual opening dates.
Beverley View Lodges, Beverley Park Touring and the Oasis Centre are open all year round.
When will my hot tub be ready to use?
Our Hot Tubs will be heated up and at full temperature by the morning after your arrival date. Perfect for those who want to catch the sunrise as you relax in our bubbling Hot Tub.
Where can I park my car?
Touring and camping pitches include space for one vehicle, although this may not be the case if you have a very large tent / tourer. Please use main parking area for second cars, boats and trailers, which may incur a small parking fee.
Where do we check in?
Check in is at Beverley Park Reception if you are staying at Beverley Bay, Beverley View or Beverley Park. Our park address is: Beverley Park, Goodrington Road, Paignton, Devon TQ4 7JE
Which activities are included?
Swimming and entertainment passes are included when booked direct with Beverley Holidays. There is a small fee for some other activities such as crazy golf. Facilities on Beverley Holidays are available to all no matter which of the three parks you stay on, although exclusions apply for those holidaying with dogs.
Will I be next to my friends or relatives?
If requested, we will do our best to ensure you are next to or as near as possible to your friends and relatives.
Will there be heating in the caravan?
Yes. Some caravans have electric panel heating, as well as an electric fire in the living room, and some are also central heated. Please ask our Reservations Team for further details.
Will there be heating in the lodge?
Yes. All lodges have heating throughout.