Fancy being in the business of making happy holiday memories that last a lifetime? We’re seeking a friendly and dynamic Reservations Sales Agent to join our award-winning Beverley Holidays team on a full time, permanent basis, including evening and weekends. This exciting and sociable role places you at the heart of our holiday destination service, making you the first point of contact for those looking to escape to the English Riviera’s sunny shores, with the ideal candidate being as much driven by converting bookings as providing service with a smile.
An overview of the key responsibilities are detailed below:
Love a challenge? You’ll be expected to meet and exceed call volume, conversion, booking and revenue targets set by the Head of Inventory and Reservations.
Who doesn’t love a holiday? We’re passionate about giving our guests an escape from the everyday and you’ll be expected to ensure first class and friendly customer service is delivered at all times.
If you thrive on being social, this is the perfect job for you as you’ll be dealing with all avenues of conversation from calls, internet and face-to-face holiday enquiries in a professional and efficient manner.
You’ll need to be confident making outbound sales calls to generate new holiday leads and help those who didn’t even know they needed a break away by presenting them with the opportunity to escape.
Be the king or queen of the keyboard and respond to all customer queries via electronic communication, e.g. email, social media, etc, in a timely manner, ensuring accurate data capture.
Fancy yourself as a matchmaker? You’ll be sent on a fact-finding mission with each and everyone of our customers to find them the perfect Beverley break that will tick all their holiday wish boxes.
To upsell and cross sell other products and services in line with the Company’s expectations, including our holiday homes for sale and on park facilities, with an aim to increase revenue across all areas.
To update the Company Reservations database in an accurate and timely manner.
To chase all outstanding customer monies and complete all administration linked to any holiday booking.
About the Company:
Beverley Holidays is a multiple award-winning family of four parks situated on the English Riviera in South Devon. Owned by the Jeavons family, who have more than 60 years of holiday and residential park experience, the holiday parks offer a range of holiday accommodation coupled with holiday homes available for sale.
Beverley Holidays boasts a unique ‘one big happy family’ feel which has seen it win a string of awards as well as providing a happy and sociable working environment that as unforgettable holidays at its heart. The group comprises of three holiday parks including Beverley Park, Beverley Bay and Beverley View, as well as a residential park Fairlawns, which operate under the Beverley Holidays brand.
How To Apply:
A full Job Description is available on request. Please forward your CV and covering letter to [email protected]
Closing date for this position – 25th January 2021