Our Beverley Promise
Our Beverley Promise
To provide you with complete reassurance, we have introduced a free-of-charge booking guarantee*. This offers you the option to transfer your booking to a later date in the season for any time within 2022 with NO admin fees if you booked before 31 March 2022. If the cost of your new holiday is greater, we will do everything in our power to find the best possible price for your new dates.
To qualify for our Beverley Promise:
(a). A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 (proof needs to be supplied).
(b). The Government enforce a policy which results in you being unable to arrive for your holiday.
Sadly, we can’t cover you if:
(a). You decide not to arrive for your holiday.
We require cancellation in writing 24 hours before arrival.
For bookings after 31 March 22, we strongly advise that you take out Holiday Insurance and/or our cancellation plan. Our Cancellation Plan:
It must be taken out at the time of booking and is £1 per night for touring and camping; £2 per night for caravans; and £3 per night for lodges. It covers the whole party up to the day before your holiday commences against cancellation due to: A. Redundancy or jury service; B. Accident, injury, illness or death of a member of the party or close relation; C. Pregnancy of a member of the party or close relation. We guarantee to return the full amount of the deposit and balance paid to Beverley Holidays under this plan. Circumstances outside of these do not qualify. Please provide us with as much notice as possible and the appropriate authoritative document for your reason for cancellation, i.e. Doctor’s Certificate, Death Certificate and Redundancy letter. The Cancellation Plan is not a policy of insurance, nor does it replicate the features of a typical holiday insurance policy. If you require insurance cover, please contact an insurance broker.
Keeping You And Our Team Safe During Your Future Stay
We are really looking forward to welcoming you for a much-deserved future break. The safety and wellbeing of our guests and team remain our key priority. We have been closely following the latest government advice and you can rest assured that you and your family can relax in the knowledge that we have the relevant health and safety measures in place, including:
Face coverings & social distancing:
- Face coverings are no longer mandatory, but to help to keep both yourselves and our team safe, please use your own judgement and wear face coverings and socially distance when you are in enclosed or crowded spaces or in close contact with people you don’t normally meet. Those wishing to wear face covering at all times are very welcome to do so.
Contactless customer service:
- Please use email and live chat on our app or website wherever possible – firstname.lastname@example.org
Cleanliness is key:
- We pride ourselves with our cleanliness and we ensure all our caravans and lodges undergo a deep clean prior to arrival.
- Our housekeeping team receive regular health and safety training.
How To Contact Us
How to contact us during this time…
- Email us in the first instance on email@example.com
- Chat with us on LiveChat on www.beverley-holidays.co.uk
- Call us on 01803 843887 – If we are busy, please leave us a message and we’ll get back to you as soon as we can.
Wishing you all well and we very much look forward to seeing you again,
The Jeavons Family & Beverley Holidays Team
Coronavirus FAQSee our FAQs
Terms & Conditions:
*Applies to bookings made before 31st March 2022 for holidays taken in 2022.
If you choose a future holiday date that is cheaper than your initial booking, no refund of the difference will be given. If you choose a future holiday date which is more expensive than your initial booking, we will find you the best available deal, and arrange with you payment of the upgrade price, providing this is settled in full before your arrival date 6 weeks prior to your check-in day. Please note, this policy is in addition to our regular Cancellation Plan, which will continue to cover for other eventualities as noted within our full Terms and Conditions. www.beverley-holidays.co.uk/terms We require cancellation in writing 24 hours before arrival. Please note, if you have booked through another agency or through the newspaper promotion, please contact us to discuss the options for your booking.