Our Beverley Promise
As a family run business, we understand more than most the importance of sticking together during turbulent times which is why we have developed ‘Our Beverley Promise’.
To provide you with complete reassurance, we have introduced a free-of-charge booking guarantee* which offers you the choice of the following options should your holiday be cancelled due to COVID-19.
(a). Transfer your booking to later: in the season for any time within 12 months of your original arrival date with NO admin fees. You are able to book the same dates next year at the same price, with no extra cost (subject to availability. Price match for 2020 is for the same dates, subject to Bank Holiday changes. For other dates, if the cost of your new holiday is greater, we will do everything in our power to find the best possible price for your new dates).
(b). Transfer your booking to a holiday credit: which can be used for any stay within 12 months of your original arrival date with NO admin fees. You don’t have to confirm your dates immediately, but the credit will be there ready to be transferred as soon as you have some dates in mind, though this must be redeemed before 31 Dec 2020.
To qualify for Our Beverley Promise:
(a). A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 (proof needs to be supplied).
(b). The Government enforce a policy which results in you being unable to arrive for your holiday.
Sadly, we can’t cover you if:
(a). You decide not to arrive for your holiday.
Keeping You Safe During Your Stay
We are really looking forward to welcoming you for a much-deserved break. We have been closely following the latest government guidance and you can rest assured that you and your family can relax in the knowledge that we have all the relevant health and safety measures in place, including:
Social distanced stays:
- Social distancing markers at various points around our parks.
- One-way systems in place with clear signs indicating way in, and a separate way out.
Contactless customer service:
- Introduced a Reception-less check-in with staggered arrival times.
- All arrivals will receive email instructions on our new check-in process.
- Should you need to visit our Reception, sneeze screens are in place and masks must be worn.
Cleanliness is key:
- We ensure all our caravans and lodges undergo a deep clean prior to arrival.
- Our housekeeping team are equipped with PPE and receive regular health and safety training.
- Sanitisation points at regular locations around our parks and buildings.
The Beverley Holidays Experience
The advice is changing all the time but for now here is what you can expect from your 2020 Beverley Holidays stay. If and when things change, we will make it our priority to let you know.
Please do not forget your mask! Masks must be worn in all facilities, except whilst at your table eating or drinking.
Please respect others by wearing a face covering when visiting our Reception. Only one person from your party is allowed in the Reception area and there is a maximum of 2 people in Reception at one time. Please note your arrival time in your pre holiday email. Guests will not be allowed to enter the park until their allocated arrival time which are being staggered. Please do bare with us with the additional Covid-19 cleaning processes in places and there may be some delays with your accommodation being ready.
Our team have been working tirelessly to bring you a brand new takeaway concept, offering a range of food and drinks for collection only. Payment must be made by card or contactless, with no cash accepted at this time. You can also order in advance via our recently launched Beverley Holidays App with its new Click & Collect takeaway service.
Jetty Lounge, Bar & Terrace
Our Jetty Lounge, Bar & Terrace with its amazing new-look outside seating area has been given the go ahead to re-open. With seating currently restricted we recommend booking in advance by clicking here. If raining, dogs will be permitted in the front section of the Jetty before the doors out to the Terrace. Please wear face coverings at all times apart from when sitting at your table. You must wear your face covering when you leave your table. This includes visiting the toilets.
Beverley Outdoor Pool & Paddling Pool
Our Outdoor Pool on Beverley Park is open daily (for holiday guests and owners only). Our pool is restricted to limited numbers per our 1-hour sessions and you are only able to book one session per day. We also ask you to come swim ready to go straight into the pool. You must pre-book your session for everyone in your party including non-swimmers and spectators. You can only pre-book a swim a few days in advance via our newly launched Beverley Holidays App – simply click here to book. Our indoor pool and gym will remain closed.
Our shop is available for your retail needs. Opening times will be displayed on the entrance and also on our Beverley Holidays App. Payment must be made by card or contactless. Please note, due to recent Government Guidance, face masks must be worn at all times when using our on-site Park Shop.
Playground & Crazy Golf
Our playgrounds and crazy golf course will also be open and both are FREE – please make yourself aware of the safety guidelines.
Family Activities & Entertainment
From live outdoor music acts, kids’ funtime, crafts, movie mania to bingo, there’s lots of fun to be had by all. We have introduced a fantastic new activity programme offering fun for all the family while keeping in mind social distancing and health and safety requirements. To discover What’s On this week, click here or see our sample What’s On Guide for a look at what to expect during your stay.
Camping Showers & Toilets
Our showers and toilets are open with additional cleaning procedures in place. Please can we encourage you to use your onboard facilities to minimize use.
At this moment in time our other facilities will remain closed and we will let you know as soon as this changes.
Welcoming You Back Guide
Coronvirus FAQSee our FAQs
Terms & Conditions:
If you choose a future holiday date that is cheaper than your initial booking, no refund of the difference will be given. If you choose a future holiday date which is more expensive than your initial booking, we will find you the best available deal, and arrange with you payment of the upgrade price, providing this is settled in full before your arrival date 6 weeks prior to your check-in day. Please note, this policy is in addition to our regular Cancellation Plan, which will continue to cover for other eventualities as noted within our full Terms and Conditions. www.beverley-holidays.co.uk/terms Please note, if you have booked through another agency or through the newspaper promotion, please contact us to discuss the options for your booking.