Terms & Conditions

Terms & Conditions

Booking Conditions

The terms and conditions set out below apply to all members of the party on whose behalf the booking or sale is made and forms your contract with Beverley Holidays. 

General

1. OFFERS & PRICES
Prices and offers are correct at time of quote, are subject to change and can be withdrawn at any time. Offers apply to new bookings only, are specific to the accommodation and dates stated, limited, subject to availability and do not apply to Themed Breaks and Seasonal pitches. Offers cannot be used with any other offer or promotion, unless stated. VAT is applied at the current rate.

2. GUESTS
The number of persons, including children and infants, occupying the accommodation / pitch must not exceed the stated number of persons as shown. Facilities and accommodation / pitches can only be used by the persons on the booking. Children remain the responsibility of their parent or guardian at all times. We cannot accept young groups except in some circumstances and all reservations must include a person of at least 18 years.

3. FACILITIES & ACTIVITIES
While we make every effort to ensure the availability of all facilities and activities advertised, we reserve the right to alter or close certain facilities or activities without prior notice. If such a change is necessary, we will endeavour to advise you as soon as possible. The company is not liable in respect of non-availability or otherwise due to circumstances beyond our control. Persons under the age of 18 years are not allowed in certain bar areas without a parent or guardian. At busy times, entry and seats in the entertainment areas cannot be guaranteed, and at certain times prams and pushchairs may not be permitted. Entertainment and use of the swimming pools is inclusive (unless your holiday is booked with Breakfree or a newspaper promotion), but we reserve the right to charge a nominal entrance fee. A charge is applicable for some facilities and activities including WiFi (free in our bars and selected accommodation), crazy golf, table tennis, gym (excluding holiday home owners), plus some other daytime and evening activities. WiFi coverage is not guaranteed and there may be down periods. Facilities on Beverley Holidays are available to all no matter which of the three parks you stay on, although exclusions apply for those holidaying with dogs (see 5. PETS).

4. PARKING
Only select caravans and lodges have allocated parking and this cannot be guaranteed. Please use main parking area for second cars, boats and trailers, which may incur a small parking fee. Commercial vehicles are not accepted. Touring and camping pitches include space for one vehicle, although this may not be the case if you have a very large tent / tourer.

5. PETS
We accept well-behaved dogs in our specified dog-friendly caravans and holiday homes on Beverley Bay. Dog surcharges apply. Maximum of 2 dogs per accommodation. Dogs are welcome in certain areas of Beverley Bay including the bar area of Oceans Bar as well as the adjoining outside seating area, excluding the lower level by the pool. Dogs are not permitted around the poolside or other park buildings on Beverley Bay. Dogs are also welcome in the main car park, courtyard area and Reception only on Beverley Park, and are not permitted in any other area of Beverley Park. Dogs must be kept on a short lead under strict control, can only be exercised in the specified area and owners are responsible for cleaning up after their dogs. Dogs are not to be left unattended at any time and noise must be kept to a minimum. We reserve the right to ask the owner of any dog which causes a nuisance or threat to remove it immediately. We cannot accept any breeds listed under the Dangerous Dogs Act and the breed must be agreed before being allowed onto our holiday parks. Dogs, except registered support and assistance dogs, and other pets are not permitted on Beverley View. Support and assistance dogs must wear their recognisable jacket at all times and the relevant paperwork must be presented on arrival.

6. NON SMOKING
Public areas and all accommodation are non-smoking.

7. BBQS
BBQs are not permitted on accommodation decking. Please ensure BBQs are raised up from the ground using bricks and not directly on the grass.

8. LOST PROPERTY
Charges apply for returning lost property. Please notify us as soon  as possible. Lost property is kept for a short period, after which it  is given to charity.

9. PARK RULES
We aim to provide a relaxed holiday environment and we make as few rules as possible. Those that do exist are for the benefit of all our guests and, therefore, we ask you to abide by them. We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct is detrimental to our parks or the comfort of other guests. No refund shall be made.

10. FEEDBACK
We make every effort to ensure that your time with us runs smoothly but if you do have a query during your holiday, please inform Reception immediately. If you wish to pursue it following your departure, please write to our Customer Service Team within  28 days at Beverley Holidays, Goodrington Road, Paignton, TQ4 7JE.

11. LIABILITY
We do not accept liability for any personal injury, loss or damage suffered by you or a member of your party, unless there is wilful default and negligence by the company or its employees.

12. DATA PROTECTION
Information supplied will be stored for future marketing purposes. If you would prefer not to receive promotional information from Beverley Holidays, please contact us. We will not disclose this information to any person outside of the company without your agreement, other than our agents and contractors for the purpose of your holiday booking, unless we are legally required to do so. We have CCTV cameras at our holiday parks for crime prevention and safety reasons.

Holiday Bookings

1. BOOKINGS
A booking is only accepted and confirmed when you receive a confirmation invoice. Please contact us if the details are incorrect,  or if you do not receive confirmation within 5 working days. Bookings are not transferable and for a maximum of 3 weeks.

2. DEPOSIT & BALANCE
We require a deposit of £100 per week or part week per lodge, £80 per caravan or £60 per touring and camping pitch, plus our optional Cancellation Plan. The full balance is to be paid 6 weeks before your holiday commences. We reserve the right to cancel your holiday and retain the deposit paid if full settlement of the holiday has not been made within this time. We charge 1.5% when you pay by credit card. There is no charge for debit card payments.

3. ARRIVALS & DEPARTURES
If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booked direct with Beverley Holidays, we aim to have our caravans available for check in from 3pm and our lodges from 2pm. Touring and camping pitches are available from 12pm on the day of arrival. All accommodation and pitches must be vacated by 10am on the day of departure.

4. CHANGING YOUR BOOKING
All amendments or alterations to booking details, returned cheques and bank charges are subject to a £20 fee. Bookings are not transferable without prior consent of the company, other than to those in the original party. Pitches are bookable for one party only and may not be left for any change of occupancy.

5. SPECIAL REQUIREMENTS
Please let us know if you have any special requirements when making your booking. Although we will do our best to accommodate your needs, this cannot be made a condition of booking and are subject to availability. Every effort is made to allocate accommodation and pitches as requested, but this cannot be guaranteed. Please note, our parks have hilly areas.

6. CANCELLATION
Unless notice of cancellation of your reservation is received in writing no less than 6 weeks prior to the commencement of your holiday, you will be liable for the full amount of the booking. The deposit is non-refundable.

7. CANCELLATION PLAN
We recommend you add our Cancellation Plan. It must be taken out at the time of booking and is £1 per night for touring and camping; £2 per night for caravans; and £3 per night for lodges. It covers the whole party up to the day before your holiday commences against cancellation due to: A. Redundancy or jury service; B. Accident, injury, illness or death of a member of the party or close relation; C. Pregnancy of a member of the party or close relation. We guarantee to return the full amount of the deposit and balance paid to Beverley Holidays under this plan. Circumstances outside of these do not qualify. Please provide us with as much notice as possible and the appropriate authoritative document for your reason for cancellation, i.e. Doctor’s Certificate, Death Certificate and Redundancy letter.  The Cancellation Plan is not a policy of insurance, nor does it replicate the features of a typical holiday insurance policy. If you require insurance cover, please contact an insurance broker.

8. TOURING, MOTORHOMES & TENTS
We need to know the size of your accommodation, including your awning and gazebo, at the time of booking to ensure your allocated pitch is suitable. A mains 16-amp, 15-metre outdoor electric cable is required for Standard, Service, Premier Service and Seasonal pitches. A 10-metre water hose and waste pipe is required for Service and Premier Service pitches. Please use a breathable groundsheet. Pup tents are to be used for storage only. Maximum 6 persons per pitch.

9. CARAVANS & LODGES
We kindly request that all accommodation is left in a clean and tidy condition. You are responsible for any loss, damage or breakages that may occur. All floor plans, layouts, sizes and images are an approximate guide only and there are variations in design, décor and age.  Hot tubs take time to heat up and may not reach full temperature until the morning after arrival. 

10. CHOOSING ACCOMMODATION / PITCHES
A £10 supplement applies when requesting a specific caravan, lodge or pitch, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price.

11. LINEN
Lodges and caravans are provided with duvets, pillows and bed linen, unless your holiday is booked with Breakfree or a newspaper promotion. Please provide waterproof sheets for children. Beds are made up in Platinum and Platinum Hot Tub caravans, and lodges only. Bath towels are provided in Platinum caravans and Platinum Hot Tub caravans, Premier lodges and Platinum Hot Tub lodges, where one towel per person per stay is supplied on arrival. These are not changed. Towels are not provided for the hot tubs. Bath towels can be hired from Reception for a small fee. Tea towels are not included.

12. SERVICES
Use of accommodation electricity, gas, heating and water are included in the standard tariff where applicable, unless your holiday is booked with Breakfree or a newspaper promotion.

13. COTS, HIGHCHAIRS & PUSHCHAIRS
Travel cots, highchairs and pushchairs are available for hire from Reception at an extra cost, subject to availability, and must be booked in advance. Some caravans on Beverley Park and Beverley Bay come equipped with a clip on cot. Caravans with this facility have a rail in the twin room for one bed only. Bed linen for cots is not provided.

Holiday & Residential Homes

1. CARAVAN & LODGE HOMES
Owners can holiday as often as they like within their specified holiday season and pitch agreement. Beverley Park, Beverley Bay and Beverley View are not residential parks and holiday homes cannot be occupied as a permanent residence. Further terms are as agreed in your Purchase Agreement.

2. PARK HOMES
Residential park home ownership is permitted on Fairlawns. Terms are as agreed in your Written Statement Agreement.

3. DEPOSIT
A 10% deposit is required, with the remaining balance due one month before ownership starts.

4. PITCH FEES & CHARGES
Pitch fees are charged annually in addition to the caravan purchase price, and vary between parks and pitch location. Gas bottles are charged as required. Electric and mains gas is metered and charged annually at standard supplier rate. Water is included in your site fees. Council TAX is payable on residential park homes, but not holiday homes.

Beverley Parks (Paignton) Ltd, Goodrington Road, Paignton, Devon TQ4 7JE. Reg No. 10445698. VAT No. 261 1036 49. Authorised and regulated by the Financial Conduct Authority 771181.

Correct as of 20 October 2017.