FAQ's

FAQ's

You're currently browsing our frequently asked questions page. Any questions you may have should be answered here, but if you need any other information please contact us on 01803 843887.

    Arriving At Our Parks

    If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booked through Beverley Holidays, we aim to have our caravans available for check in from 3pm and our lodges available from 2pm. Touring and camping pitches are available from 12pm on the day of arrival. All accommodation and pitches must be vacated by 10am on the day of departure.

    Our central check in for all 3 of our parks is at Beverley Park Reception and is open throughout the day from approximately 8:30am. If you arrive outside of Reception hours, please make your way to our Evening Customer Service Team situated at the Beverley Park Gate who are on duty throughout the night, and can be contacted on 01803 843887.

    If you arrive on site earlier than your check-in time, we can give you your entertainment and swimming passes so you can use the facilities until it is time for you to go to your accommodation.

    Check in is at Beverley Park Reception if you are staying at Beverley Bay, Beverley View or Beverley Park. Our park address is: Beverley Park, Goodrington Road, Paignton, Devon TQ4 7JE

     

    Please bring a copy of your confirmation with you when you check in at Reception. This is normally emailed or posted to you shortly after booking your holiday with us. If you forget to bring a copy of your confirmation, don't worry, we can also find your booking by your surname or postcode.

    Beverley Park, Bay and View

    By car (from North)
    From the end of the M5 at Exeter, take the A380 towards Torquay, into the heart of the English Riviera and follow the signs to Paignton/Brixham. Continue along the A380/A3022 towards Brixham, going straight over the next 3 roundabouts, and past a number of traffic lights. At the set of traffic lights with the Premier Inn on your right, turn immediately left into Goodrington Road. Beverley Park is on your right. 

    By car (from South)
    From the A38, take the A385/A381 through Totnes towards Paignton. Turn right at the A3022 Brixham Road, towards Brixham. Continue through a number of traffic lights, and at the set of traffic lights with the Premier Inn on your right, turn immediately left into Goodrington Road. Beverley Park is on your right.

    By train 
    The nearest train station is Paignton Station, a 10-minute taxi ride or bus. 

    By bus
    From Paignton Bus Station, take the No 23 bus to Davies Avenue. Turn right out of Davies Avenue onto Goodrington Road. Beverley Park is on your right..

    Downloadable instructions on how to get here can be found on the 'Our Location' page.

    Facilities & Activities

    Yes, WiFi is available on site and is free in all our main bar areas. WiFi is complementary if staying in all lodges. For all other areas, prepaid cards are available online from ClubWiFI clicking here. However, signal is not guaranteed and we recommend all guests check their signal before purchasing.

    Beverley Park

    Facilities such as the swimming pools, crazy golf and entertainment are available throughout the main season, but close for the winter. The indoor pool in the Oasis Centre is open all year round.

    Beverley Bay

    Facilities such as the swimming pool and entertainment are available throughout the main season, but close for the winter. 

    Beverley View

    Facilities available to use at Beverley Park and Beverley Bay throughout the main season, but close for the winter.

    Please check our website or brochure to confirm opening times and dates. Don't forget our fantastic choice of facilities across Beverley Park, Beverley Bay and Beverley View are available to all, no matter which of these three parks you choose to stay on.

    Swimming and entertainment passes are included when booked direct with Beverley Holidays. There is a small fee for some other activities such as crazy golf. Facilities on Beverley Holidays are available to all no matter which of the three parks you stay on, although exclusions apply for those holidaying with dogs.

    Reception is open throughout the day from 8:30am. Our Evening Customer Service Team are on duty throughout the night, and can be contacted on 01803 661928.

    Yes. We have wheelchair friendly units at Beverley Park and Beverley Bay and the clubroom and restaurants are wheelchair accessible. A disabled shower and toilet facility is also available. The Red Cross provide a hire service for wheelchairs, mobility scooters and medical equipment. Contact them on 0845 331 3331 with your holiday dates and location to arrange delivery.

    During busy times, length of stay may be restricted. An adults only session is available every morning and evening. Opening times are displayed on site, but are subject to change.

    A cash point is located in Reception on Beverley Park, however this cashpoint may not accept some non-UK debit cards, and does charge for cash withdrawals.

    General

    Beverley Park

    2017:
    Platinum Hot Tub Caravans: 31 Mar to 6 Nov 2017
    All Other Caravans: 31 Mar to 28 Oct 2017

    2017 & 2018
    Seasonal Pitches: 31 Mar to 28 Oct 2017

    2018:
    All Caravans: 26 Mar to 2 Nov 2018
    Touring & Camping: Open all year round

    Beverley Bay

    2017:
    Caravans: 31 Mar to 28 Oct 2017

    2018:
    Caravans:26 Mar to 2 Nov 2018

    Beverley View

    2017 & 2018:
    Lodges: Open all year round

    Please check the facilities section of the website for individual opening dates.

    Beverley View Lodges, Beverley Park Touring and the Oasis Centre are open all year round.

    We accept well-behaved dogs in our specified dog-friendly caravans and holiday homes on Beverley Bay. Dog surcharges apply. Maximum of 2 dogs per accommodation. Dogs are welcome in certain areas of Beverley Bay including the Oceans Bar as well as the adjoining outside seating area, excluding the lower level by the pool. Dogs are not permitted around the poolside or other park buildings on Beverley Bay. Dogs are also welcome in the main courtyard area and Reception only on Beverley Park, and are not permitted in any other area of Beverley Park. Dogs must be kept on a short lead under strict control, can only be exercised in the specified area and owners are responsible for cleaning up after their dogs. Dogs are not to be left unattended at any time and noise must be kept to a minimum. We reserve the right to ask the owner of any dog which causes a nuisance or threat to remove it immediately. We cannot accept any breeds listed under the Dangerous Dogs Act and the breed must be agreed before being allowed onto our holiday parks. Dogs, except registered support and assistance dogs, and other pets are not permitted on Beverley View. Support and assistance dogs must wear their recognisable jacket at all times and the relevant paperwork must be presented on arrival.

    We operate a no smoking policy throughout all our accommodation and facility buildings as well as around our outdoor swimming pools.

    Barbecues are permitted, but we ask you not to place them directly onto the ground, decking or picnic benches. Please dispose of them responsibly.

    Contact us on 01803 843887 to report any lost property. Charges apply for returning lost property. Please notify us as soon as possible. Lost property is kept for a short period, after which it is given to charity.

    Yes. Bus services are available just outside all of our parks. Please visit Reception for timetables for these services. We can also recommend taxi companies.

    Friends and family are more than welcome to visit you in your accommodation, but they will not be allowed to use the facilities on site.

    Lodges

    Our arrival days are Friday, Saturday and Monday. You can stay for a short break (Monday to Friday or Friday to Monday) or for a full week commencing on the stated arrival days. The maximum stay is 3 weeks. 

    All lodges have an outside deck with table and chairs. Barbecues are permitted, but these must not be placed directly onto the ground or decking and must be disposed of responsibly.

    Guests staying on Beverley View are welcome to use the facilities located on nearby Beverley Park and Beverley Bay. These are a short walk from the lodges via an accessible pathway.

    Travel cots, highchairs and pushchairs are available for hire from Reception at an extra cost, subject to availability, and must be booked in advance. Some caravans on Beverley Park and Beverley Bay come equipped with a clip on cot. Caravans with this facility have a rail in the twin room for one bed only. Bed linen for cots is not provided.

    Not all lodges have parking directly outside, but there is ample parking throughout Beverley View.

    Yes. All lodges come with an iron and ironing board. A laundrette facility is also available on Beverley View.

    Yes. All lodges have heating throughout.

    If requested, we will do our best to ensure you are next to or as near as possible to your friends and relatives.

    A £10 supplement applies when requesting a specific lodge, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price.

    If you are staying in the Premier or Platinum Hot Tub Lodges, towels are included. Towels are not supplied with the Comfort Lodges, but can be hired from Reception.

    Yes, linen is included. All beds are made for you prior to your arrival.

    If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booked direct with Bevelrey Holidays, we aim to have our lodges available from 2pm. All accommodation must be vacated by 10am on the day of departure.

    Our Hot Tubs will be heated up and at full temperature by the morning after your arrival date. Perfect for those who want to catch the sunrise as you relax in our bubbling Hot Tub.

    Holiday Caravans

    If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booking through Beverley Holidays, we aim to have our caravans available for check in from 3pm. All accommodation must be vacated by 10am on the day of departure.

    Our arrival days are Friday, Saturday and Monday. You can stay for a short break (Monday to Friday or Friday to Monday) or for a full week commencing on the stated arrival days. The maximum stay is 3 weeks. However, our Comfort Flexi caravans are available to book for stays commencing any day of the week for any number of nights (although stays must be for a minimum of 2 nights or more).

    Yes. All caravans come with pots, pans, utensils, cutlery etc. All caravans also a have fridge, oven, hob and microwave.

    Some caravans at Beverley Park do, but we are unable to guarantee sea views.

    A £10 supplement applies when requesting a specific caravan, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price.

    It depends on the area. Not all caravans have parking directly outside, but there is ample parking nearby. If you have a special requirement, please let us know and we will do our best to accommodate your needs.

    Yes. Some caravans have electric panel heating, as well as an electric fire in the living room, and some are also central heated. Please ask our Reservations Team for further details.

    Yes. Travel cots, highchairs and pushchairs are available for hire from Reception at an extra cost, subject to availability, and must be booked in advance. Some caravans on Beverley Park and Beverley Bay come equipped with cot bed rails. Caravans with this facility have a rail in the twin room for one bed only. Bed linen for cots is not provided.

    Depending on your choice of accommodation you may need to bring towels. Towels are provided in our Platinum and Platinum Hot Tub Caravans. If towels are not provided in your caravan they can be hired from Reception. Tea towels are also not provided in any accommodation.

    No. Irons and ironing boards can however be found in the Laundrettes.

    Yes. Both Beverley Park and Beverley Bay have wheelchair friendly units with access ramps, and a dedicated parking space right outside.

    Touring & Camping

    Both Service and Premier service pitches are hardstanding, with water, drainage and electric. Premier pitches are slightly larger.

    Yes. Free hair dryers are available in the amenity blocks.

    If your holiday is booked through an agency, the check-in time for all accommodation types is 4pm or otherwise stated. If your holiday is booked direct with Beverley Holidays, we aim to have our caravans available for check in from 3pm and our lodges from 2pm. Touring and camping pitches are available from 12pm on the day of arrival. All accommodation and pitches must be vacated by 10am on the day of departure.

    Only select caravans and lodges have allocated parking and this cannot be guaranteed. Please use main parking area for second cars, boats and trailers, which may incur a small parking fee. Touring and camping pitches include space for one vehicle, although this may not be the case if you have a very large tent / tourer.

    We ask that all pitches are booked under the name of the person or persons staying on the pitch. If booking more than one pitch, please provide individual names and addresses. We do not accept group bookings.

    Pup tents and gazebos are allowed on the majority of our pitches for an additional nightly charge. Pup tents are for storage only. Please ask our Reservations Team about prices.

    We allow a maximum of 6 people per pitch. 

    An awning can be put up on the majority of our pitches for an additional nightly charge. Please ask our Reservations Team about prices.

    Some pitches at Beverley Park do have sea views, but this cannot be guaranteed.

    The maximum unit size we can accommodate is 28ft/8.5m. However you will be required to stay on a Premium Service pitch. Please let us know the size to ensure we allocate a suitable pitch.

    As a family park we regret that, except in some circumstances, bookings cannot be accepted from single sex parties or groups under the age of 21.

    Yes. As all our pitches are different shapes and sizes, if you can let us know the approximate size of your tent or tourer at the time of booking it will help us to allocate you the correct size pitch.

    A £10 supplement applies when requesting a specific pitch, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and difference in accommodation price..

    Yes. Power sockets are available in the amenity blocks.

    We have hardstanding electric pitches available, and all Service and Premier service pitches are hardstanding.

    No. There is no additional charge for water and electric.

    A mains 16-amp, 15-metre outdoor electric cable is required for Standard, Service, Premier Service and Seasonal pitches. A 10-metre water hose and waste pipe is required for Service and Premier Service pitches. These are available from all good camping shops including our onsite shop.

    We accept tents on camping and standard electric pitches. When booking we will need to know the approximate size of your tent to ensure we put you on an appropriate pitch.